Return & Refund Policy

At Varnut, we take great care in packing and delivering your orders. If you receive a damaged product or a parcel with opened, torn, or tampered packaging, you may request a return or replacement.

Eligibility for Return or Refund

Return and refund requests must be raised within 2 calendar days of delivery of the parcel.

Returns are accepted only in the following cases:

• The product received is damaged.

• The parcel packaging was opened, torn, or tampered with at the time of delivery.

How to Raise a Request

To request a return, refund, or replacement, please email us at info@varnut.com within the 2-day return window.

Please include the following details in your email:

• Your order number, as mentioned on the invoice

• Clear photographs of the damaged product and/or opened or tampered packaging

• An unedited video clearly showing the condition of the product and parcel

• A brief description of the issue

• Your preferred resolution: refund or replacement

Verification Process

Once we receive your request, our team will review the order details, photographs, and video evidence. We may contact you if any additional information is required.

Our team will respond after completing the verification. Approval of a return, refund, or replacement is subject to verification of the submitted details and evidence.

Approved Returns

If your request meets our return requirements, we will arrange a pickup of the product from your delivery address.

After the return is approved, you may choose either:

• A refund for the eligible product, or

• A replacement product

The selected resolution will be processed after the return has been approved and the pickup is scheduled.

Important Notes

• Please keep the product, original packaging, invoice, labels, and any included items safely until the return process is completed.

• Requests made after 2 days from delivery may not be accepted.

• Requests without the required order number, photographs, and video may be delayed or rejected.

• Products damaged after delivery due to misuse, improper handling, or normal wear and tear are not eligible under this policy.

For assistance, please contact us at info@varnut.com.